Shipping policy

Order Processing

In-stock orders are processed within 1-3 business days (excluding weekends and holidays) after you receive your order confirmation email. Orders containing presale or out-of-stock items will ship once all items are available, and we'll email you when your order is ready to ship. You'll receive a shipping notification email with tracking once your order goes out.

How do I check the status of my order?

When your order has shipped, you'll receive an email notification with a tracking number. Please allow 48 hours for tracking information to become available. If you haven't received your order within 5 business days of your shipping confirmation email, contact us at help@uprootclean.com with your name and order number and we'll look into it.

Payment and Presale Orders

Payment is collected at the time you place your order, including for presale and backordered items.

Address updates

If you made a mistake in your shipping address at checkout, please reach out to us as soon as possible. Our team will do their best to update it before your order ships. If your package has already shipped, we may not be able to make changes, and you'll need to contact the shipping carrier directly to request an address update.

Shipping to P.O. Boxes

Some carriers have limitations around shipping to P.O. Boxes. If your address is a P.O. Box, please check with your carrier regarding their policy before ordering.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

International Shipping

International shipping is currently available to the United Kingdom, Canada, and Australia. Shipping rates for international orders will be calculated at checkout; duties and taxes may apply.

Who handles your international shipping?

We've partnered with Passport Global, Inc. together with its subsidiaries, affiliates, and / or nominated agents (“Passport”) to facilitate the sale and delivery of orders to international markets. Passport has a number of shipping partners around the world that handle your local delivery and ensure your package arrives safely and quickly. By placing an order on our website, you agree to the referenced terms of sale for these markets.

Do I have to pay duties and taxes?

To create a better delivery experience for you, we offer Delivered Duty Paid (DDP) shipping to some of our international customers. By shipping DDP, duties and taxes are collected directly at checkout so that your package is less likely to be stopped at customs. Please note that duties and taxes assessed by customs vary by country and product. Delivered Duty Paid is not available to all countries, however, we do still offer Delivered Duty Unpaid shipping to the countries found on this page where duties and taxes may get assessed by customs prior to receiving a package.

Returns and Refunds

We accept returns up to 30 days after delivery. Customers are responsible for return shipping costs, and original shipping fees are non-refundable.

International Returns

International orders are eligible for returns within 30 days of delivery. Customers are responsible for arranging and paying for return shipping. Original shipping fees, customs duties, and import taxes are non-refundable.

Damaged Items

If your order arrives damaged, please email us as soon as possible at help@uprootclean.com with your order number and a photo of the item's condition. We handle these cases individually and will work toward a satisfactory solution.

Updated 10/23/2026